Troubleshooting

1. Which Bluetooth device are you trying to print from?

Please ensure you have the latest software in your Bluetooth device (Laptop, PDA and mobile phone). You may need to download the latest software from the manufacturer's web site.
See also: Supported devices

Bluetooth device manufacturer:
Product name:
Software version:
Operating system:

2. Which software version is in the Bluetooth Printer Adapter?

The software version is printed on the Bluetooth Printer Adapter's test page.
See also: How do I print a test page?

Please ensure you have the latest software in the Bluetooth Printer Adapter.
See also: How to update

Bluetooth Printer Adapter software version:

3. Which printer are you trying to print to?

Please ensure you are using the latest firmware and driver for your printer.
See also: Support printers

Printer manufacturer:
Printer model:
Printer firmware date code:

4. What is the distance to Bluetooth Printer Adapter?

What is the distance between the printer with the Bluetooth Printer Adapter and the Bluetooth device you are attempting to print from? The range is minimum a 10 m (33 feet) radius from the Bluetooth Printer Adapter, but it varies with building construction. Try to reduce the distance until your Bluetooth device can discover / connect to the Bluetooth Printer Adapter.

5. Reporting a problem

When you report a problem, please do so in English and in as much detail as possible. Please include information about the following:

Software version of the Bluetooth Printer Adapter.
Bluetooth device (Manufacturer, product name, software version, operating system).
Printer (Manufacturer, printer model and firmware date code).
Approx. distance between Bluetooth Printer Adapter and Bluetooth device.