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Contact support

Before you report a problem, please make sure to have the latest software for your MPI Tech product.
When reporting a problem, please provide all relevant information concerning the problem:

  • Error description
  • Configuration sheet from the product
    Press the TEST button on the product or save the configuration file from PrintGuide™
  • Configuration sheet from the printer
  • Environment configuration (S/390, AS/400, NT etc.)
  • Correct and incorrect print example
    Please mark the error on the examples

Important:
Please note that all entries below marked with a red star (*) must be filled/selected before sending.

E-mail*
First name
Last name
Address
Company
Country*
Phone
Fax
Product*
Firmware no.
Point of purchase
Detailed description
of problem*
Error messages from printer / interface and host system ( Job Log / Error log)
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