{"id":56,"date":"2020-11-17T15:56:46","date_gmt":"2020-11-17T14:56:46","guid":{"rendered":"https:\/\/www.mpitech.com\/?page_id=56"},"modified":"2023-08-29T14:10:44","modified_gmt":"2023-08-29T13:10:44","slug":"maintenance-tma","status":"publish","type":"page","link":"https:\/\/www.mpitech.com\/fr\/mpi-tech\/maintenance-tma\/","title":{"rendered":"Maintenance &#038; TMA"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbHero Zone &#8211; H1, H2, paragraph\u00a0\u00bb module_id=\u00a0\u00bbsecteur-hero\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color_gradient_start=\u00a0\u00bb#416075&Prime; background_color_gradient_end=\u00a0\u00bbrgba(0,0,0,0.3)\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/www.mpitech.com\/wp-content\/uploads\/maintenance-hotline.webp\u00a0\u00bb height=\u00a0\u00bb350px\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb bottom_divider_color=\u00a0\u00bbgcid-93936d21-409f-4d2c-9f9c-988770c9fdc3&Prime; bottom_divider_flip=\u00a0\u00bbhorizontal\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-93936d21-409f-4d2c-9f9c-988770c9fdc3%22:%91%22bottom_divider_color%22%93}\u00a0\u00bb][et_pb_row use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.20.2&Prime; width=\u00a0\u00bb70%\u00a0\u00bb width_tablet=\u00a0\u00bb85%\u00a0\u00bb width_phone=\u00a0\u00bb95%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb max_width=\u00a0\u00bb95%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb0em||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.20.2&Prime; text_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb header_font=\u00a0\u00bbPoppins|600|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_font_size=\u00a0\u00bb46px\u00a0\u00bb header_line_height=\u00a0\u00bb1.3em\u00a0\u00bb header_2_font=\u00a0\u00bbPoppins|600|||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.3em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb2em||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb2em||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb1em||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_text_color_tablet=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_text_color_phone=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_text_color_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb36px\u00a0\u00bb header_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb22px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1>Maintenance &amp; TMA<\/h1>\n<h2>un service d\u2019accompagnement complet pour la gestion et le maintien op\u00e9rationnel de nos logiciels<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; disabled_on=\u00a0\u00bbon|on|off\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbgcid-8339cae1-8886-4e7e-ac53-1d635c1ad749&Prime; width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb100%\u00a0\u00bb custom_padding=\u00a0\u00bb4px||6px|||\u00a0\u00bb global_module=\u00a0\u00bb242934&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-8339cae1-8886-4e7e-ac53-1d635c1ad749%22:%91%22background_color%22%93}\u00a0\u00bb][et_pb_row make_equal=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb89%\u00a0\u00bb max_width=\u00a0\u00bb89%\u00a0\u00bb custom_padding=\u00a0\u00bb6px||3px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbRankMath Breadcrumbs shortcode\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Accueil<\/span><\/p><\/nav>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbSection under Breadcrumbs\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_color=\u00a0\u00bbgcid-8339cae1-8886-4e7e-ac53-1d635c1ad749&Prime; custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||100px||false|false\u00a0\u00bb bottom_divider_style=\u00a0\u00bbslant2&Prime; bottom_divider_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb bottom_divider_flip=\u00a0\u00bbhorizontal\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-0d24489f-1a7d-489f-a276-8f389c9a7009%22:%91%22bottom_divider_color%22%93}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; admin_label=\u00a0\u00bbText aligned center\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; width=\u00a0\u00bb89%\u00a0\u00bb width_tablet=\u00a0\u00bb80%\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb max_width=\u00a0\u00bb89%\u00a0\u00bb max_width_tablet=\u00a0\u00bb80%\u00a0\u00bb max_width_phone=\u00a0\u00bb\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb make_fullwidth=\u00a0\u00bbon\u00a0\u00bb custom_width_px=\u00a0\u00bb1600px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbalign-items: flex-start;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.mpitech.com\/wp-content\/uploads\/tma-editique.webp\u00a0\u00bb alt=\u00a0\u00bbTMA\u00a0\u00bb title_text=\u00a0\u00bbtma-editique\u00a0\u00bb force_fullwidth=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||||false|false\u00a0\u00bb animation_direction=\u00a0\u00bbleft\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_image src=\u00a0\u00bbhttps:\/\/www.mpitech.com\/wp-content\/uploads\/entreprise-francaise-internationale-1.png\u00a0\u00bb title_text=\u00a0\u00bbentreprise-francaise-internationale\u00a0\u00bb align=\u00a0\u00bbright\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb transform_translate_linked=\u00a0\u00bboff\u00a0\u00bb positioning=\u00a0\u00bbabsolute\u00a0\u00bb position_origin_a=\u00a0\u00bbbottom_right\u00a0\u00bb vertical_offset=\u00a0\u00bb-38px\u00a0\u00bb horizontal_offset=\u00a0\u00bb-36px\u00a0\u00bb z_index=\u00a0\u00bb-1&Prime; width=\u00a0\u00bb100%\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbIntro title\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; text_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbleft\u00a0\u00bb header_2_font_size=\u00a0\u00bb30px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb custom_margin=\u00a0\u00bb||15px|\u00a0\u00bb custom_padding=\u00a0\u00bb1px|||||\u00a0\u00bb animation_direction=\u00a0\u00bbright\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2><span class=\"mpi-underline-yellow\">Maintenance &amp; TMA<\/span>\u00a0? Un service au quotidien<\/h2>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bbIntro texts\u00a0\u00bb module_class=\u00a0\u00bbsection-under-breadcrumbs\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; text_font=\u00a0\u00bbPoppins|300|||||||\u00a0\u00bb text_font_size=\u00a0\u00bb19px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb link_font=\u00a0\u00bb||||on|||gcid-0d24489f-1a7d-489f-a276-8f389c9a7009|\u00a0\u00bb link_text_color=\u00a0\u00bb#333333&Prime; header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbPoppins|600||on|||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_font_size=\u00a0\u00bb30px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||40px|\u00a0\u00bb animation_direction=\u00a0\u00bbright\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>La maintenance est <strong>un pilier des services assur\u00e9s par nos \u00e9quipes<\/strong>. Dans le but de garantir la p\u00e9rennit\u00e9 de nos logiciels ainsi que leur bon fonctionnement, nos \u00e9quipes restent disponibles tout au long de l&rsquo;ann\u00e9e.<\/p>\n<p>Les diff\u00e9rents champs d&rsquo;intervention se concentrent sur<strong> le maintien fonctionnel des solutions en place, la prise en compte des anomalies, l&rsquo;assistance technique et la mise en place d&rsquo;actions de r\u00e9solution.<\/strong><\/p>\n<blockquote>\n<p>Avec une pr\u00e9sence internationale, <strong>nos \u00e9quipes peuvent intervenir au plus pr\u00e8s des sites \u00e9ventuellement op\u00e9r\u00e9s par\u00a0 notre client\u00e8le<\/strong> et s&rsquo;efforcent de r\u00e9pondre pr\u00e9cis\u00e9ment \u00e0 toutes les questions.<\/p>\n<\/blockquote>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; specialty=\u00a0\u00bbon\u00a0\u00bb padding_top_bottom_link_1=\u00a0\u00bbfalse\u00a0\u00bb padding_top_bottom_link_2=\u00a0\u00bbfalse\u00a0\u00bb padding_left_right_link_1=\u00a0\u00bbfalse\u00a0\u00bb padding_left_right_link_2=\u00a0\u00bbfalse\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb100%\u00a0\u00bb inner_width=\u00a0\u00bb100%\u00a0\u00bb inner_max_width=\u00a0\u00bb100%\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|5%|100px|5%|false|true\u00a0\u00bb bottom_divider_color=\u00a0\u00bbgcid-8339cae1-8886-4e7e-ac53-1d635c1ad749&Prime; bottom_divider_flip=\u00a0\u00bbhorizontal\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-8339cae1-8886-4e7e-ac53-1d635c1ad749%22:%91%22bottom_divider_color%22%93}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.20.2&Prime; text_font=\u00a0\u00bb|300|||||||\u00a0\u00bb text_font_size=\u00a0\u00bb19px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.3em\u00a0\u00bb custom_margin=\u00a0\u00bb||7px||false|false\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb custom_css_main_element=\u00a0\u00bbmargin-left: 0&nbsp;!important;||margin-right: 0&nbsp;!important;\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-2145f729-fe7e-478c-a30e-9a17bc150c83%22:%91%22header_2_text_color%22%93}\u00a0\u00bb]<\/p>\n<h2><span class=\"mpi-underline-yellow\">Maintenance<\/span> : La solution s\u00e9r\u00e9nit\u00e9<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.19.5&Prime; text_font=\u00a0\u00bb|300|||||||\u00a0\u00bb text_font_size=\u00a0\u00bb19px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>\u00a0Chaque client\u00a0b\u00e9n\u00e9ficie, lors de l&rsquo;acquisition d&rsquo;un logiciel, d&rsquo;une assistance d\u00e9finie dans un contrat de maintenance. <strong>Ce contrat encadre le champ d&rsquo;intervention de nos \u00e9quipes techniques pour assurer le maintien fonctionnel des solutions en place.<\/strong><\/p>\n<p>Chaque client a acc\u00e8s <strong>une hotline t\u00e9l\u00e9phonique ainsi qu&rsquo;\u00e0 un outil de ticketing<\/strong> permettant de d\u00e9clarer une anomalie \u00e9ventuelle de fonctionnement. Analys\u00e9es par nos \u00e9quipes, ces anomalies sont trait\u00e9es selon diff\u00e9rents crit\u00e8res de gravit\u00e9. Ce processus d&rsquo;escalade permet de prendre en charge en urgence les cas les plus graves (par exemple\u00a0 un probl\u00e8me de fonctionnement du logiciel entra\u00eenant un blocage de production).<\/p>\n<p>Si le client souhaite une intervention plus globale, nous pouvons vous accompagner au travers de notre offre de service compl\u00e9mentaire de<strong> Tierce maintenance Applicative (TMA).<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; specialty_columns=\u00a0\u00bb2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_row_inner _builder_version=\u00a0\u00bb4.19.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px|0px|0px|0px|true|true\u00a0\u00bb custom_padding=\u00a0\u00bb2px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.19.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.mpitech.com\/wp-content\/uploads\/maintenance-support-technique-logiciels-editiques.png\u00a0\u00bb alt=\u00a0\u00bbmaintenance et support technique \u00a0\u00bb title_text=\u00a0\u00bbmaintenance-support-technique-logiciels-editiques\u00a0\u00bb show_bottom_space=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.19.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb25px|||||\u00a0\u00bb bottom_divider_style=\u00a0\u00bbslant2&Prime; bottom_divider_color=\u00a0\u00bbgcid-8339cae1-8886-4e7e-ac53-1d635c1ad749&Prime; bottom_divider_flip=\u00a0\u00bbhorizontal\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-8339cae1-8886-4e7e-ac53-1d635c1ad749%22:%91%22bottom_divider_color%22%93}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.19.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb2px||4px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.19.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbApproach\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_color=\u00a0\u00bbgcid-8339cae1-8886-4e7e-ac53-1d635c1ad749&Prime; background_image=\u00a0\u00bbhttps:\/\/www.mpitech.com\/wp-content\/uploads\/hex-map-lines-top-left.png\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbbottom_left\u00a0\u00bb custom_padding=\u00a0\u00bb54px|0px|84px|0px|false|false\u00a0\u00bb bottom_divider_style=\u00a0\u00bbslant2&Prime; bottom_divider_color=\u00a0\u00bb#e8e8e8&Prime; bottom_divider_flip=\u00a0\u00bbhorizontal\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-8339cae1-8886-4e7e-ac53-1d635c1ad749%22:%91%22background_color%22%93}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; _builder_version=\u00a0\u00bb4.19.5&Prime; width=\u00a0\u00bb89%\u00a0\u00bb max_width=\u00a0\u00bb89%\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb0px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.mpitech.com\/wp-content\/uploads\/tierce-maintenance-applicative.png\u00a0\u00bb alt=\u00a0\u00bbtierce maintenance applicative\u00a0\u00bb title_text=\u00a0\u00bbtierce-maintenance-applicative\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.19.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bb|300|||||||\u00a0\u00bb text_font_size=\u00a0\u00bb19px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb|||30px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-2145f729-fe7e-478c-a30e-9a17bc150c83%22:%91%22header_2_text_color%22%93}\u00a0\u00bb]<\/p>\n<h2><span class=\"mpi-underline-yellow\">TMA<\/span> K\u00e9zako&nbsp;?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.19.5&Prime; text_font=\u00a0\u00bb|300|||||||\u00a0\u00bb text_font_size=\u00a0\u00bb19px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb|||30px|false|false\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Plus qu&rsquo;un simple service de maintenance, la tierce maintenance applicative ou <strong>TMA est une offre de service essentielle pour garantir un niveau de qualit\u00e9 de fonctionnement optimal.<\/strong><\/p>\n<p>Le logiciel en production ne r\u00e9pond plus et vous \u00eates incapable d&rsquo;identifier la cause&nbsp;? Est-ce la solution en elle-m\u00eame&nbsp;? Un flux particulier&nbsp;? Un processus&nbsp;? Une mauvaise action d&rsquo;un utilisateur&nbsp;? Ou votre infrastructure qui d\u00e9raille&nbsp;?<\/p>\n<p>En faisant le choix de la TMA, <strong>vous pouvez sereinement nous confier la gestion du bon fonctionnement des solutions en place. Nous travaillons pour vous.<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbPublications\u00a0\u00bb _builder_version=\u00a0\u00bb4.20.2&Prime; background_color=\u00a0\u00bbgcid-8339cae1-8886-4e7e-ac53-1d635c1ad749&Prime; use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bb#e8e8e8 0%|rgba(255,255,255,0.7) 100%\u00a0\u00bb background_color_gradient_overlays_image=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bb#e8e8e8&Prime; background_color_gradient_end=\u00a0\u00bbrgba(255,255,255,0.7)\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb29px||100px||false|false\u00a0\u00bb top_divider_color=\u00a0\u00bb#f5f5f5&Prime; top_divider_flip=\u00a0\u00bbvertical\u00a0\u00bb top_divider_arrangement=\u00a0\u00bbabove_content\u00a0\u00bb bottom_divider_style=\u00a0\u00bbslant2&Prime; bottom_divider_color=\u00a0\u00bbgcid-9f449d1e-8247-48dc-bd43-7dbbfffa7802&Prime; bottom_divider_flip=\u00a0\u00bbvertical\u00a0\u00bb bottom_divider_arrangement=\u00a0\u00bbabove_content\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-9f449d1e-8247-48dc-bd43-7dbbfffa7802%22:%91%22bottom_divider_color%22%93,%22gcid-8339cae1-8886-4e7e-ac53-1d635c1ad749%22:%91%22background_color%22%93}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.5&Prime; width=\u00a0\u00bb89%\u00a0\u00bb max_width=\u00a0\u00bb89%\u00a0\u00bb custom_padding=\u00a0\u00bb5px||3px|||\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb custom_css_main_element=\u00a0\u00bbalign-items: center;\u00a0\u00bb use_custom_width=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.5&Prime; text_font=\u00a0\u00bb|300|||||||\u00a0\u00bb text_font_size=\u00a0\u00bb19px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_margin=\u00a0\u00bb||7px||false|false\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-2145f729-fe7e-478c-a30e-9a17bc150c83%22:%91%22header_2_text_color%22%93}\u00a0\u00bb]<\/p>\n<h2><span class=\"mpi-underline-yellow\">Sur Site ou \u00e0 Distance&nbsp;?<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.19.5&Prime; text_font=\u00a0\u00bb|300|||||||\u00a0\u00bb text_font_size=\u00a0\u00bb19px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3>Des outils \u00e0 distance<\/h3>\n<p>Une prise en charge rapide d&rsquo;un besoin client peut \u00eatre\u00a0r\u00e9alis\u00e9e\u00a0\u00e0 travers <strong>des outils de prise en main \u00e0 distance<\/strong>, dans des environnements ouverts comme tr\u00e8s ferm\u00e9s.\u00a0<strong>Les \u00e9quipes techniques s&rsquo;adapteront \u00e0 vos exigences en termes de s\u00e9curit\u00e9<\/strong>\u00a0(environnement contr\u00f4l\u00e9, acc\u00e8s \u00e0 travers un VPN&#8230;).<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.19.5&Prime; text_font=\u00a0\u00bb|300|||||||\u00a0\u00bb text_font_size=\u00a0\u00bb19px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3>Acc\u00e8s aux \u00e9volutions<\/h3>\n<p>Les \u00e9quipes R&amp;D travaillent \u00e0 l&rsquo;\u00e9laboration de nouvelles versions tout au long de l&rsquo;ann\u00e9e. Dans le cadre du contrat de maintenance, <strong>vous avez le droit de b\u00e9n\u00e9ficier des \u00e9volutions de version ainsi que de tarifs privil\u00e9gi\u00e9s sur de nouvelles options<\/strong>. Ce travail se fait en \u00e9troite collaboration avec les \u00e9quipes informatiques pr\u00e9sentes chez le client et au travers d&rsquo;un plan de bascule \u00e9tudi\u00e9 en amont.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.19.5&Prime; text_font=\u00a0\u00bb|300|||||||\u00a0\u00bb text_font_size=\u00a0\u00bb19px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3>Intervention sur site<\/h3>\n<p>Vos environnements informatiques sont tr\u00e8s contr\u00f4l\u00e9s&nbsp;? Vos donn\u00e9es sont tr\u00e8s sensibles&nbsp;? Ou vous ne souhaitez tout simplement pas d&rsquo;intervention externe&nbsp;? <strong>Nos \u00e9quipes peuvent intervenir sur site en d\u00e9finissant au pr\u00e9alable et conjointement une ou plusieurs journ\u00e9es d&rsquo;intervention.<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.mpitech.com\/wp-content\/uploads\/maintenance-hotline-logiciels-ccm.png\u00a0\u00bb alt=\u00a0\u00bbmaintenance hotline logiciels ccm\u00a0\u00bb title_text=\u00a0\u00bbmaintenance-hotline-logiciels-ccm\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; disabled_on=\u00a0\u00bboff|off|off\u00a0\u00bb admin_label=\u00a0\u00bbgrey moyennement fonc\u00e9 &#8211; avec image du fond\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bb#e8e8e8 0%|rgba(255,255,255,0.7) 100%\u00a0\u00bb background_color_gradient_overlays_image=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bb#e8e8e8&Prime; background_color_gradient_end=\u00a0\u00bbrgba(255,255,255,0.7)\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/www.mpitech.com\/wp-content\/uploads\/2021\/02\/administration-avec-degrade.jpg\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb top_divider_color=\u00a0\u00bb#f5f5f5&Prime; top_divider_flip=\u00a0\u00bbvertical\u00a0\u00bb top_divider_arrangement=\u00a0\u00bbabove_content\u00a0\u00bb bottom_divider_style=\u00a0\u00bbslant2&Prime; bottom_divider_color=\u00a0\u00bbgcid-0d24489f-1a7d-489f-a276-8f389c9a7009&Prime; bottom_divider_flip=\u00a0\u00bbhorizontal\u00a0\u00bb bottom_divider_arrangement=\u00a0\u00bbabove_content\u00a0\u00bb bottom_divider_style_tablet=\u00a0\u00bb\u00a0\u00bb bottom_divider_style_phone=\u00a0\u00bb\u00a0\u00bb bottom_divider_style_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb background_color_gradient_stops_tablet=\u00a0\u00bb#e8e8e8 0%|rgba(255,255,255,0.7) 100%\u00a0\u00bb background_color_gradient_stops_phone=\u00a0\u00bb#e8e8e8 0%|rgba(255,255,255,0.7) 100%\u00a0\u00bb global_module=\u00a0\u00bb241217&Prime; saved_tabs=\u00a0\u00bball\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-0d24489f-1a7d-489f-a276-8f389c9a7009%22:%91%22bottom_divider_color%22%93}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||70px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbAccroche Contact\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb17px\u00a0\u00bb header_3_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_3_font_size=\u00a0\u00bb26px\u00a0\u00bb header_3_line_height=\u00a0\u00bb1.4em\u00a0\u00bb header_3_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_3_font_size_phone=\u00a0\u00bb20px\u00a0\u00bb header_3_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3>Une question&nbsp;? Besoin d\u2019une documentation&nbsp;?<br \/>Envie de d\u00e9couvrir nos livres blancs&nbsp;?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p class=\"dsc-btn-losange\"><a href=\"https:\/\/www.mpitech.com\/fr\/contact\/\">Contacter MPI Tech<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>Maintenance &amp; TMA un service d\u2019accompagnement complet pour la gestion et le maintien op\u00e9rationnel de nos logiciels<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Accueil<\/span><\/p><\/nav>Maintenance &amp; TMA\u00a0? Un service au quotidienLa maintenance est un pilier des services assur\u00e9s par nos \u00e9quipes. Dans le but de garantir la p\u00e9rennit\u00e9 de nos logiciels ainsi que leur bon fonctionnement, nos \u00e9quipes restent disponibles tout au long [&hellip;]<\/p>","protected":false},"author":2,"featured_media":246060,"parent":38,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_searchwp_excluded":"","footnotes":""},"class_list":["post-56","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.mpitech.com\/fr\/wp-json\/wp\/v2\/pages\/56","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mpitech.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mpitech.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mpitech.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mpitech.com\/fr\/wp-json\/wp\/v2\/comments?post=56"}],"version-history":[{"count":0,"href":"https:\/\/www.mpitech.com\/fr\/wp-json\/wp\/v2\/pages\/56\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.mpitech.com\/fr\/wp-json\/wp\/v2\/pages\/38"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mpitech.com\/fr\/wp-json\/wp\/v2\/media\/246060"}],"wp:attachment":[{"href":"https:\/\/www.mpitech.com\/fr\/wp-json\/wp\/v2\/media?parent=56"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}