Maintenance & TPAM
Complete Service for Management & Operational Maintenance
Maintenance: the peace-of-mind solution
All customers can benefit, at the time of purchase, from the assistance defined in a maintenance contract. This contract defines the scope of intervention of the technical teams to ensure the functional maintenance of the solutions in place. Reporting a malfunction can be made using the telephone hotline as well as the ticketing tool. Analyzed by the teams, the anomalies are treated according to seriousness and emergency. This escalation process allows a rapid treatment of the most serious cases (e.g.: software malfunction leading to a stop of production). For a more global intervention, we offer our Third Party Application Maintenance (TPMA).