A successful customer experience materializes through complete control of various document processes and information. At each step, mastering document flow and data is critical for the business. The company, the supplier, and the customer, all expect information in a specific order with documents, messages, emails, and information containing equally precise data.
Customer communications management is part of the broader scope of mastering total business document processes, both in terms of mass document flows from information systems and in transactional exchanges from business services.
The ScopSoftware™ solutions and their flow orchestra conductor, ScopIOM™, a cornerstone of the Scop™ solutions, implement the necessary means to address the challenges of tomorrow in the field of mastering customer communications.