A Look at Customer Service
Success Story – UK Insurance Company Optimizes Customer Support and Reduces Costs
Digitized Insurance Policies
“The return on investment was achieved in a matter of months and the solution continues to generate substantial savings.”
Proposed Solution
The chosen software: AFP Conversion Module (ACM) from MPI Tech. The solution in place runs many applications using ACM several times a day.
ACM converts the files it receives into PDFs broken down into sub-files whenever the policy number changes.
With ACM processing is very quick, customers receive their insurance policy immediately after purchasing it.
The encryption of the documents, which prevents unauthorized access, has added an extra incentive for customers to switch from paper to PDF scanning.